Customer Support
DFS is committed to providing an excellent customer support experience on every call. Customer satisfaction is our highest priority!
You can expect to have a live conversation with a highly skilled service technician within thirty minutes. Our technical support team will assist you with troubleshooting your SCADA system professionally and reliably.
We support every DFS-manufactured product regardless of age or type. No maintenance contract is required and phone support is available 24/7 free of charge.
- Monday-Friday, 8:00am-5:00pm EST
- (321) 259-5009 x 1117
- service@dataflowsys.com
After Hours Customer Support (On-Call)
- After Hours & Holidays
- (321) 288-1959
Request A call back (Normal Hours)
Return Authorization
DFS utilizes a Return Authorization (RA) number system when a product will be returned to the factory for repair during and after the warranty period. Please call or email to request a RA number before shipping any product to DFS for repair service.
- Monday-Friday, 8:00am-5:00pm EST
- (321) 259-5009 Ext. 1327
- rma@dataflowsys.com
Request an RA Number
Customer-Only Downloads
The DFS “customer-only” downloads are password protected. Contact DFS’ Service Department to obtain credentials. Call (321) 259-5009 or send an email request to service@dataflowsys.com.
UNRESTRICTED DOWNLOADS:
Drivers for USB Adapter Cable
The USB-to-Serial Adapter cable provided in some DFS kits use the driver found in the link below.
http://www.ftdichip.com/Drivers/VCP.htm